Shipping policy

Free delivery to Canada!

Free delivery :With Canada Post Services - Add more than $99CAN is worth products in your basket (before taxes, costs and after discounts and promotional codes).

Preparation time :We grant 2 working days to prepare for your shipment. If we are unable to finalize your order within this period, we will inform you by e-mail to make arrangements.

Rural/distant areas:Some places may require additional shipping costs. These areas are not eligible for free delivery. If this is the case, we will make sure to send you an email before shipping your order.

Shipping place:We ship from Gatineau, Quebec (near Ottawa, Ontario). We ship everywhere in Canada (including all postal boxes and rural roads via the accelerated Canada Post Service with a transit time of around 1 to 6 working days across Canada. Please note that weekends and holidays do not count as a day of shipment.

Delivery times to most major cities

These deadlines are not guaranteed by Polo Bike. These are just guidelines. Delivery times are subject to change depending on whether the package is sent to distant or rural areas and in periods of higher volume.

City Accelerated Express Mail
Ottawa 1-2 days

2 days guaranteed
Toronto 1-2 days

2 days guaranteed
Montreal 1-2 days

2 days guaranteed
Halifax 2-3 days 3 days guaranteed
St. John's 4-5 days

3Guaranteed days
Winnipeg 4-5 days

3Guaranteed days
Edmonton 5-6 days

3Guaranteed days
Calgary 5-6 days

3Guaranteed days
Piping 5-6 days

3Guaranteed days
Saskatoon 5-6 days

3Guaranteed days
Vancouver 5-6 days

3Guaranteed days

 

Stop an order: Orders cannot be arrested once they have been shipped.

 

Non -deliverable packages:On occasion, parcels have returned to us because they are not deliverable. When the carrier returns a non -deliverable package to us, we contact you to organize the re -exposition of the order.

Order address errors:The package/shipping labels are created with the exact information you have provided on the "Payment page". Please make sure that all the information you provide is correct. If an error is made on your address and the sender (Canada Post) must make corrections to your address to assign delivery, additional costs of a minimum of $ 20.00 will be added to your account. If the address cannot be corrected by the sender (Canada Post) and the item is returned to us (returned to the sender), we are invoiced by the sender for the return costs. We also incur additional costs to re -specify (boxes, packaging time, etc.). These costs will be charged to your account. If at that time, you decide to cancel your order, we will reimburse you the items we have received. less The shipping costs incurred to send it and the return costs. Please ensure that your address is complete and exact to minimize the risks.