Frequently Asked Questions

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Need help?

If you have a problem or question that requires immediate assistance, you can call us using the button below to speak with a customer service representative.

If we are not available, send us an email and we will respond within 20-36 hours!


The delivery fees for orders under $149.99 are to be confirmed with the store.
Please contact us with your request. We will check availability and prices.
If an inventory error prevents us from processing your order in whole or in part, your order may be canceled. In this case, you will receive an email with the appropriate explanations. For more information, please contact us.
You can pay online with Visa, Mastercard, and PayPal.
All accessories, helmets, clothing and light parts can be delivered free of charge from $149.99. Please note that bicycles and heavy loads are not eligible for free delivery.


The after-sales warranty may vary depending on the supplier.
All adjustments on the bike benefit from full service for a period of one year, so no fee is charged for adjustments during this period.
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