Refund policy

To be eligible for a return, Your item must be in the same condition as you have received it, not open or not used and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@polovelo.ca. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. The articles which are sent to us without prior return request will not be accepted.

You can always contact us for any questions of return to info@polovelo.ca.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong article, so that we can assess the problem and solve it.

Non -returnable exceptions / articles

Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), personalized products (such as special commands or personalized items) and personal care products (such as than beauty products). We also do not accept returns of dangerous materials, flammable liquids or gas. Please contact us if you have any questions or concerns about your specific article.

Unfortunately, we cannot accept returns of sold items or gift cards.

Trades

The quickest way to make sure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new article.

Reimbursements

We will inform you once we have received and inspected your return, and will let you know if the refund has been approved or not. In the event of approval, you will be automatically reimbursed in your original payment method. Remember that your bank or credit card company can take some time to process and publish the reimbursement as well. The shipping costs to send us the items (s) are the exclusive responsibility of the person (s) who return the article. Restocking costs can be applicable.