Privacy policy
This confidentiality policy describes how www.polovelo.ca (the "site" or "we") collects, uses and discloses your personal information when you visit or make a purchase on the site.
Personal information collection
When you visit the site, we collect certain information on your device, your interaction with the site and the information necessary for the processing of your purchases. We can also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as "personal information". Consult the list below for more information on the personal information we collect and why.
Device information
- Examples of personal information collected:Version of the web browser, IP address, time zone, information on cookies, which sites or products you consult, search terms and how you interact with the site.
- Purpose of collection:To load the site precisely for you and to carry out analyzes on the use of the site in order to optimize our site.
- Source of collection:Automatically collected when you access our site using cookies, log files, web beacons, beacons or pixels.
- Disclosure for commercial purposes:Shared with our Shopify processor .
Order information
- Examples of personal information collected:Name, billing address, delivery address, payment information (including credit card numbers), email address and telephone number.
- Purpose of collection:To provide you with products or services in order to fulfill our contract, process your payment information, organize shipping and provide you with invoices and/or order confirmations, communicate with you, filter our orders to detect any potential risk or Fraud, and online with the preferences you have shared with us, provide you with information or advertisements relating to our products or services.
- Source of collection:collected from you.
- Disclosure for commercial purposes:Shared with our Shopify processor.
Customer assistance information
- Purpose of collection:To provide customer support.
- Source of collection:collected from you.
Minors
The site is not intended for people under 18 years old. We do not intentionally collect personal information from children. If you are the parent or the tutor and think that your child has provided us personal information, please contact us at the address below to request the deletion.
Personal information sharing
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can find out more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with the applicable laws and regulations, to respond to a quote to appear, a search warrant or any other legal request for information that we receive, or to protect our rights.
Behavior advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications likely to interest you. For example:
- We use Google Analytics to help us understand how our customers use the site. You can find out more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information on your use of the site, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, by the use of cookies or other similar technologies (to which you can consent, depending on your location).
For more information on the functioning of targeted advertising, you can visit the educational page of the advertising Network Initiative ("NAI") at the address http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can deactivate targeted advertising in:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can deactivate some of these services by visiting the Digital Advertising Alliance deactivation portal to the address: http://optout.aboutads.info/.
Use of personal information
We use your personal information to provide you with our services, in particular: offer products for sale, process payments, shipment and execution of your order, and keep you informed of new products, services and offers.
Retention
When you place an order via the site, we will keep your personal information for our files unless and until you ask us to erase this information. For more information on your erasure right, please consult the "Your Rights" section below.
Ccpa
If you live in California, you have the right to access the personal information we hold about you (also known as "right to know"), transfer it to a new service and request that your personal information are corrected. , updated or deleted. If you wish to exercise these rights, please contact us via the contact details below.
If you wish to appoint an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising and social media or content. Cookies improve your navigation experience by allowing the website to remember your actions and preferences (such as the connection and selection of the region). This means that you don't have to rely this information every time you come back to the site or navigate from one page to another. Cookies also provide information on how people use the website, for example if it is their first visit or if they are frequent visitors.
We use the following cookies to optimize your experience on our site and to provide our services.
Cookies necessary for the operation of the store
| Name | A function |
|---|---|
| _a B | Used in relation to access to the administrator. |
| _Secure_session_id | Used in relation to navigation in a window. |
| Cart | Used in relation to the purchase basket. |
| Cart_Sig | Used in relation to payment. |
| Cart_ts | Used in relation to payment. |
| Checkout_Token | Used in relation to payment. |
| secret | Used in relation to payment. |
| secure_customer_sig | Used in relation to customer connection. |
| Storefront_digest | Used in relation to customer connection. |
| _Shopify_u | Used to facilitate the update of customer account information. |
Reports and analyzes
| Name | A function |
|---|---|
| _Tracking_Consent | Follow -up preferences. |
| _LANDing_Page | Follow the destination pages |
| _orig_referrer | Follow the destination pages |
| _S | Shopify analyzes. |
| _Shopify_s | Shopify analyzes. |
| _shopify_s_p | Shopify analyzes relating to marketing and references. |
| _shopify_s_t | Shopify analyzes relating to marketing and references. |
| _Shopify_y | Shopify analyzes. |
| _Y | Shopify analyzes. |
The shelf life of a cookie on your computer or mobile device varies depending on whether it is a "persistent" or "session" cookie. Session cookies last until you stop navigating and persistent cookies last until their expiration or deletion. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date on which they are downloaded from your device.
You can control and manage cookies in different ways. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and that some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose to accept or not cookies via your browser commands, often found in the "Tools" or "Preferences" menu of your browser. For more information on how to modify your browser settings or how to block, manage or filter cookies, consult the help file of your browser or sites such as www.allaboutcookies.org.
In addition, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or refuse certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do not follow
Please note that because there is no coherent understanding of the industry on how to respond to "not follow" signals, we do not change our data collection and use practices when we detect a such signal from your browser.
Changes
We can update this privacy policy from time to time in order to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact
For more information on our privacy practices, if you have any questions or if you want to file a complaint, please contact us by e-mail at info@polovelo.ca or by mail using the details provided below:
Polo bike, 400 rue Main, Gatineau, QC, Canada, J8P 5K7
Last update: 2023-02-15
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